Website Policies

This website of the Directorate of Legal Affairs, CBIC, is managed under the Guidelines for Indian Government Websites (GIGW). This page sets out how content is added, reviewed, archived and protected, and how the website is monitored.

Other policies

Content Contribution, Moderation and Approval Policy

Content on this website is contributed by the sections of the Directorate and by the Special Monitoring Cell (SMC). Each item is checked before publication so that it is accurate, complete, up to date and in line with the policies of the Government.

Who contributes and approves content
Content	Contributed by	Approved by
Important Letters, Instructions, Circulars and Notifications	Concerned section of the Directorate	Officer in charge of the section
Court Corner (daily reports, cause lists, monthly and quarterly reports)	Special Monitoring Cell	Officer in charge of the SMC
Tenders and Court Fees	Administration section	Officer in charge of the section
Contact details, RTI information and Proactive Disclosure	Administration / RTI section	Head of Office
Photo Gallery and other general content	Any section	Web Information Manager

Content is published only through the password-protected administration panel by authorised users. Documents are published in PDF where possible, with a clear title and date.

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Content Archival Policy

Content with a limited period of relevance is moved out of the main listings when that period ends, and is either kept in an archive or removed, as below. Archived documents remain available for download.

Period for which content is shown
Content	Shown in main listing	After that
Tenders	90 days from the date of publication	No longer listed on the website
Important Letters	Latest 100 letters	Available in the Archive
Instructions / Circulars / Notifications	Latest 30 items	Available in the Archive
Court Corner reports and cause lists	Latest 5 of each type	Available in the Daily Report Archive and Cause List Archive
Acts, rules, contact details, RTI information and policies	Permanent; kept up to date	Replaced when revised

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Content Review Policy

Content is reviewed regularly so that the information on the website stays current and correct. Each contributing section reviews its own content as below. Any correction found during a review is made as soon as possible.

Review schedule
Content	Review frequency	Reviewed by
Court Corner reports and cause lists	Daily (working days)	Special Monitoring Cell
Important Letters, Notifications and Tenders	Weekly	Contributing section
Contact details, RTI information and officer lists	Monthly, and on any transfer or change of charge	Administration / RTI section
Proactive Disclosure, About Us and policies	Every six months	Web Information Manager
Links to other websites	Quarterly	Web Information Manager

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Website Monitoring Plan

The website is monitored to keep it available, fast, accessible and free of errors. Monitoring covers:

Availability: checking that the website and its documents open correctly.
Performance: checking that pages load in reasonable time on common connections and devices.
Functionality: checking forms, search, downloads and links, including broken-link checks.
Compatibility: checking display on current browsers and on mobile devices.
Accessibility: checking that new pages and documents can be used with a keyboard and a screen reader.
Security: reviewing server and access logs for unusual activity.
Feedback: considering problems reported through the Feedback form.

Problems found are recorded and fixed on priority.

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Contingency Management Plan

The aim of this plan is to restore the website quickly if it becomes unavailable or its content is affected.

Content error

Any wrong or inappropriate content is removed or corrected as soon as it comes to notice, after approval of the officer concerned.

Defacement or security incident

The website is taken offline, the incident is reported to the authorities concerned, including CERT-In where required, the cause is found and fixed, and the website is restored from a clean backup.

Data loss or server failure

Regular backups of the website files and database are kept, so that the website can be restored with the least possible loss of data.

Natural disaster or other emergency

The website is restored from backup on alternative hosting, in coordination with the hosting service provider.

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Security Policy

The website is protected against unauthorised access and changes. The measures in place include:

content can be added or changed only by authorised users who sign in to the administration panel;
repeated failed sign-in attempts lead to the account or address being blocked for a period;
forms are protected by a security code (CAPTCHA) and by checks against forged requests;
uploaded files are checked for type and content before they are published;
information entered by users is checked before it is stored or displayed;
software is kept up to date and security updates are applied.

Users must not try to break into the website, upload harmful content, or interfere with its working. Such attempts may be dealt with under the Information Technology Act, 2000 and other applicable laws. To report a security problem, please contact us.

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